Terms and Conditions
Welcome to Karen’s Pantry, Felixstowe’s Home for Sustainable Refills! By accessing or purchasing from our store, you agree to comply with the following terms and conditions. Please read them carefully.
1. General Information
1.1 Business Overview:
Karen’s Pantry offers eco-friendly and sustainable refill options, selling baking ingredients, spices, cleaning products, and other household items to promote waste reduction.
1.2 Store Location and Opening Hours:
Our physical store is located in Felixstowe, Suffolk UK
Opening Hours (subject to change):
- Monday: 10am – 4pm
- Tuesday: 10am – 4pm
- Wednesday: CLOSED
- Thursday: 10am – 4pm
- Friday: 10am – 4pm
- Saturday: 10am – 4pm
- Sunday: CLOSED
1.3 Contact Information:
Email: info@karenspantry.co.uk
2. Products and Refills
2.1 Product Availability:
All products are subject to availability. We strive to keep our inventory updated, but certain items may occasionally be out of stock.
2.2 Refill Policy:
Customers are encouraged to bring their own containers for refills. Containers must be clean and fit for purpose. Karen’s Pantry reserves the right to refuse refilling if a container is deemed unsuitable or unhygienic.
2.3 Allergen Information:
While we take care to minimize cross-contamination, products may be processed in facilities handling common allergens such as nuts, gluten, and dairy. We cannot guarantee that any product is completely allergen-free. Customers with allergies should exercise caution and inquire about specific products before purchase.
2.4 Product Quality:
We ensure that all products meet high-quality standards. If you have concerns about the quality of any product, please contact us.
3. Orders and Payments
3.1 Placing Orders:
Orders can be made in-store or online (if applicable). Ensure all information provided is accurate to avoid delays.
3.2 Pricing:
Prices are displayed in GBP (£) and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
3.3 Payment Methods:
We accept cash, card payments, and [list other payment options]. Payments must be made in full at the time of purchase.
4. Returns and Refunds
4.1 Refund Policy:
Refunds are available for faulty or damaged goods. Proof of purchase is required.
4.2 Exclusions:
Due to the nature of refillable and perishable items, returns are not accepted for opened or used products unless they are defective.
5. Sustainability Commitment
5.1 Eco-friendly Practices:
We are committed to reducing waste and promoting sustainable living. Our packaging is minimal and eco-conscious.
5.2 Community Responsibility:
We encourage our customers to participate in waste reduction by choosing refillable and reusable options.
6. Liability
6.1 Use of Products:
Karen’s Pantry is not liable for any misuse of products purchased. Please follow instructions provided with products.
6.2 Allergen Information:
Products may contain or come into contact with allergens such as nuts, gluten, and dairy. Customers with allergies or dietary restrictions are advised to review product labels and ask staff for more information.
7. Privacy Policy
7.1 Customer Information:
We collect and use customer information solely for processing orders and improving customer experience. Your data is handled in accordance with our [Privacy Policy].
7.2 Third-party Disclosure:
We do not share your personal information with third parties without consent, except as required by law.
8. Changes to Terms and Conditions
Karen’s Pantry reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our website or in-store.
By shopping with Karen’s Pantry, you agree to these terms and conditions. Thank you for supporting sustainable living!